Privacy Policy

HOSTMYWEBCLOUD ("Company", "we", "us", "our") operates as a South African cloud hosting and internet infrastructure provider. We respect the privacy of our clients, website visitors, and service subscribers ("User", "you").

This Privacy Policy sets out the statutory framework under which we collect, process, store, disclose, and safeguard your personal information in full compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa, as well as applicable global guidelines such as the General Data Protection Regulation (GDPR).

By registering an account, ordering hosting services, submitting support tickets, or utilizing our portal at hostmywebcloud.com, you consent to the data practices described in this policy.

We collect personal information necessary to deliver high-availability cloud infrastructure, register domain names, process billing, and comply with South African legal obligations:

• Account & Contact Identification: Full legal name, company name, identity/passport number, physical address, mailing address, primary email address, and telephone numbers.
• Domain Registrant Data (WHOIS): Administrative, technical, and billing contact details required by domain registries (ZADNA, ICANN, Nominet, Verisign).
• Financial & Payment Information: Payment processor transaction references, debit order authorizations, invoice records, and tax numbers (VAT numbers where applicable).
• Technical Logs & Device Identifiers: IP addresses, browser types, operating systems, SSH access logs, cPanel/DirectAdmin session tokens, and access timestamps.
• Support Communications: Support ticket histories, live chat transcripts, email exchanges, and technical troubleshooting logs stored within our secure WHMCS portal.

We obtain personal information directly through interaction with our platform as well as automated system interactions:

Under POPIA Condition 3 (Processing Limitation), HOSTMYWEBCLOUD processes personal information strictly for lawful, explicitly defined purposes:

• Provisioning Infrastructure: Setting up web hosting accounts, virtual servers, SSL certificates, and enterprise email mailboxes.
• Domain Registry Compliance: Submitting domain creation/transfer requests to ZADNA (.ZA DNA) and ICANN accredited registries.
• Account Management: Issuing recurring invoices, processing payments, automated billing notices, and WHMCS client portal operations.
• Security & Abuse Prevention: Identifying brute-force attacks, preventing unauthorized server access, mitigating SPAM, and enforcing our Acceptable Use Policy.
• Legal Statutory Compliance: Retaining financial accounting records in accordance with the South African Companies Act and Tax Laws.

HOSTMYWEBCLOUD does not sell, lease, or trade personal information to third-party advertisers. We disclose data solely to trusted operators essential for service delivery:

We implement strict technical and organizational measures (POPIA Condition 7) to safeguard personal information against loss, unauthorized access, or destruction:

• 256-bit SSL/TLS encryption across all client portals, control panels, and mail servers.
• Strict firewall access policies, automated brute-force protection, and intrusion detection systems.
• ISO-certified data center facility security controls, physical biometric entry, and redundant power infrastructure.
• Financial records are retained for a minimum of 5 years to satisfy South African SARS statutory requirements.

While our primary infrastructure is located in South Africa, certain service components (such as global Anycast DNS networks, international domain registry connections, or offsite disaster recovery nodes) may process data internationally.

Pursuant to Section 72 of POPIA, we ensure that any international data recipients are subject to laws, binding corporate rules, or agreements that provide an adequate level of data protection equivalent to POPIA requirements.

As a data subject under South African law, you hold specific enforceable rights regarding your personal information:

Our portal utilizes session cookies and persistent cookies to ensure session security, remember active client logins, maintain cart contents, and analyze non-personally identifiable website traffic trends.

You may disable cookies through your web browser preferences; however, disabling essential session cookies will prevent login access to the secure WHMCS billing portal.