Terms & Conditions

Welcome to HOSTMYWEBCLOUD. These Terms and Conditions ("Agreement", "Terms") constitute a legally binding agreement between you (whether individually or on behalf of an entity) ("Client", "User", "you") and HOSTMYWEBCLOUD ("Company", "we", "us", or "our").

By creating an account, ordering, accessing, or using any of our web hosting services, domain name registrations, SSL security certificates, email solutions, web design, or server migration services, you explicitly acknowledge that you have read, understood, and agreed to be bound by all terms outlined herein.

If you do not agree with any part of these Terms and Conditions, you are strictly prohibited from utilizing our platform or purchasing any of our infrastructure services.

HOSTMYWEBCLOUD provides internet infrastructure, cloud hosting solutions, and digital agency services including but not limited to:

• Shared & Cloud Web Hosting: Allocation of server disk space, bandwidth, compute resources, and database storage for website publishing.
• Domain Name Services: Registration, renewal, DNS management, and transfer of top-level domains (TLDs) such as .co.za, .com, .net, .org, and others.
• Enterprise Email Hosting: POP3/IMAP/Webmail mailboxes, anti-spam filtering, and secure routing.
• Web Development & Custom Applications: Custom website design, mobile application development, and e-commerce platform implementation.
• Server Migration & Technical Support: Assisted transfer of websites, databases, and mail archives from third-party hosting providers.

We reserve the right to modify, enhance, or discontinue any feature or service tier at our sole discretion upon reasonable advance notice communicated via our official website or portal announcements.

To access our hosting control panels and billing portal, you must register a account at secure.hostmywebcloud.com. You agree to provide true, accurate, current, and complete contact details including full legal name, valid physical address, telephone number, and primary email address.

Security Responsibilities: You are strictly responsible for maintaining the confidentiality of your portal credentials, client passwords, control panel logins (cPanel/DirectAdmin/Plesk), and SSH keys. You accept full liability for all activities that occur under your account.

You must notify HOSTMYWEBCLOUD immediately via a urgent Support Ticket if you suspect any unauthorized access or security breach regarding your account.

All services are billed in advance on a recurring cycle (Monthly, Quarterly, Annually, or Biennially) depending on your selected billing term during checkout.

Billing Disputes: If you believe an invoice contains an error, you must lodge a ticket directly with our Billing Department within 14 days of invoice issuance.

All services provided by HOSTMYWEBCLOUD may be used for lawful purposes only. Transmission, storage, or presentation of any information, data, or material in violation of South African or international law is strictly prohibited.

Violation of our Acceptable Use Policy will result in immediate termination of services without eligibility for a refund.

Domain registrations are submitted to the respective domain registries (such as ZADNA for .ZA domains and ICANN accredited registries for gTLDs).

Domain Ownership: The Registrant details specified during domain registration represent the legal owner of the domain. HOSTMYWEBCLOUD acts solely as a technical reseller/registrar proxy.

Domain registration fees are non-refundable once submitted to the registry registry. Clients are responsible for ensuring domain renewal invoices are paid prior to expiry to avoid redemption penalties or domain deletion.

HOSTMYWEBCLOUD strives to deliver a 99.9% Network and Server Uptime target across all shared, reseller, and virtual private server infrastructure.

SLA Exclusions: Uptime guarantees exclude scheduled emergency maintenance windows, upstream national fiber cuts, DDoS attacks beyond mitigation capacity, or client-side application code errors.

In compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa, HOSTMYWEBCLOUD respects the privacy of your personal information.

We collect personal data strictly to process orders, maintain accounts, communicate system notices, and fulfill legal obligations. We do not sell or lease client data to third-party advertisers under any circumstance.

In no event shall HOSTMYWEBCLOUD, its directors, employees, or agents be liable for any indirect, consequential, incidental, or loss-of-profit damages arising out of service interruptions, data corruption, or hardware failures.

Client Backup Responsibility: While HOSTMYWEBCLOUD conducts automated disaster recovery backups, clients remain solely responsible for maintaining off-site copies of their web content, files, and database records.

Cancellation by Client: Clients may request service cancellation at any time by logging into the client portal and submitting a formal cancellation request prior to the start of the next billing cycle.

Termination by Company: HOSTMYWEBCLOUD reserves the right to suspend or terminate services immediately in cases of non-payment, fraud, or violation of our Acceptable Use Policy.

This Agreement shall be governed by, construed, and enforced in accordance with the laws of the Republic of South Africa.

Any legal action or dispute arising from this agreement shall be submitted to the exclusive jurisdiction of the magistrate’s or high courts situated in Polokwane, Limpopo Province, South Africa.