There are no Open Network Issues Currently
Scheduled Maintenance: EPP System Downtime (Resolved) Low

Affecting System - EPP System Downtime

  • 01/04/2025 08:00 - 01/04/2025 12:54
  • Last Updated 01/04/2025 12:54

 

Purpose

Deployment of multi-year registration updates for .co.za, .org.za, .net.za, and .web.za domains, including removal of the clientTransferProhibited restriction.

Affected System

- EPP Registration System (temporary unavailability)

Unaffected Systems (fully operational)

- Whois

- DNS

- Registrar Portal

- Registry Website

Pre-Validation

No issues were identified during registrar feedback sessions or OT&E (Operational Test & Evaluation) testing.

We apologise for any inconvenience and appreciate your cooperation.

 

Planned Downtime Notification: .COM/.NET SRS Production Environment (Resolved) Critical

Affecting System - .COM/.NET SRS Production Environment

  • 08/02/2025 09:13 - 01/04/2025 11:18
  • Last Updated 08/02/2025 09:14

This is a notification of a planned outage for the .COM/.NET SRS production environment. Please find the details below:

Date: Sunday, February 09, 2025

Time Frame: 0100 - 0145 UTC

Duration: 45 minutes

Impact: The .COM/.NET SRS production environment will be offline during this time.

We recommend planning accordingly to minimize any potential disruptions to your operations.

If you have any questions or concerns, please contact our support team.

Thank you for your understanding and cooperation.

 

Network Notice: Scheduled Maintenance (5 - 16 February 2025) (Resolved) Low

Affecting Other - Shared Infrastructure

  • 05/02/2025 06:27 - 01/04/2025 11:19
  • Last Updated 06/02/2025 06:35

Here's a professional network notice for your scheduled maintenance:


 Network Notice: Scheduled Maintenance (5 - 16 February 2025)

Dear Valued Customers,

We would like to inform you that scheduled maintenance will be conducted on our shared hosting environment from 5th February to 16th February 2025. This maintenance is essential to enhance our infrastructure, ensuring improved performance, stability, and security.

Impact on Services

During this maintenance window, certain functionalities will be temporarily disabled, including:
SSH Access
Git Functionality

We understand that uninterrupted service is crucial to your operations, and we are committed to minimizing any disruption. All other services will remain fully operational.

Need Assistance?

If you have any questions or concerns, please reach out to our support team at support@hostmywebcloud.com.

Thank you for your patience and understanding as we work to enhance your hosting experience.

Best regards,
HostMyWebCloud
https://hostmywebcloud.com 

Telephone System Network Notice (Resolved) Low

Affecting System - Telephone System

  • 15/01/2025 15:37 - 20/01/2025 16:20
  • Last Updated 15/01/2025 15:38

Network Notice

Subject: Temporary Downtime for Landline 011 568 5170

Dear Valued Customers,

Please note that our landline 011 568 5170 is temporarily unavailable due to unforeseen circumstances.

For the quickest response to your queries or issues, we highly recommend opening a support ticket via our online platform. Our team is monitoring tickets closely to ensure a prompt resolution.

We apologize for any inconvenience this may cause and appreciate your understanding.

Thank you for your patience and continued support.

 

Kind regards,
HostMyWebCloud
Support Team

Network Notice: Hosted Exchange Mail Service Issue (Resolved) Medium

Affecting System - Hosted Exchange

  • 30/12/2024 07:11 - 03/01/2025 14:26
  • Last Updated 30/12/2024 12:49

Dear Valued Customers,

We are currently experiencing an issue with our Hosted Exchange Mail service specific to hostmywebcloud.com. Please note that this issue does not affect clients, and they can continue to send and receive emails without any interruptions.

Our engineering team is actively working to resolve the issue as quickly as possible. We will provide updates as soon as more information becomes available.

We apologize for any inconvenience this may cause and thank you for your understanding.

Sincerely,
HostMyWebCloud Team