Affecting System - Legacy domains Transfer issue
Please be advised that the recent update to the ZARC Registration system, which introduced multi-year registration functionality for .co.za domains and removed the clientTransferProhibited requirement, has inadvertently affected the legacy domain transfer functionality.
Our technical team is actively working to resolve this issue with the highest priority. We sincerely appreciate your patience during this time and will notify you as soon as the system is fully restored.
We apologize for any inconvenience this may cause and thank you for your understanding.
Affecting System - EPP System Downtime
Purpose
Deployment of multi-year registration updates for .co.za, .org.za, .net.za, and .web.za domains, including removal of the clientTransferProhibited restriction.
Affected System
- EPP Registration System (temporary unavailability)
Unaffected Systems (fully operational)
- Whois
- DNS
- Registrar Portal
- Registry Website
Pre-Validation
No issues were identified during registrar feedback sessions or OT&E (Operational Test & Evaluation) testing.
We apologise for any inconvenience and appreciate your cooperation.
Affecting System - .COM/.NET SRS Production Environment
This is a notification of a planned outage for the .COM/.NET SRS production environment. Please find the details below:
Date: Sunday, February 09, 2025
Time Frame: 0100 - 0145 UTC
Duration: 45 minutes
Impact: The .COM/.NET SRS production environment will be offline during this time.
We recommend planning accordingly to minimize any potential disruptions to your operations.
If you have any questions or concerns, please contact our support team.
Thank you for your understanding and cooperation.
Affecting Other - Shared Infrastructure
Here's a professional network notice for your scheduled maintenance:
Network Notice: Scheduled Maintenance (5 - 16 February 2025)
Dear Valued Customers,
We would like to inform you that scheduled maintenance will be conducted on our shared hosting environment from 5th February to 16th February 2025. This maintenance is essential to enhance our infrastructure, ensuring improved performance, stability, and security.
During this maintenance window, certain functionalities will be temporarily disabled, including:
SSH Access
Git Functionality
We understand that uninterrupted service is crucial to your operations, and we are committed to minimizing any disruption. All other services will remain fully operational.
If you have any questions or concerns, please reach out to our support team at support@hostmywebcloud.com.
Thank you for your patience and understanding as we work to enhance your hosting experience.
Best regards,
HostMyWebCloud
https://hostmywebcloud.com
Affecting System - Telephone System
Network Notice
Subject: Temporary Downtime for Landline 011 568 5170
Dear Valued Customers,
Please note that our landline 011 568 5170 is temporarily unavailable due to unforeseen circumstances.
For the quickest response to your queries or issues, we highly recommend opening a support ticket via our online platform. Our team is monitoring tickets closely to ensure a prompt resolution.
We apologize for any inconvenience this may cause and appreciate your understanding.
Thank you for your patience and continued support.
Kind regards,
HostMyWebCloud
Support Team
Affecting System - Hosted Exchange
Dear Valued Customers,
We are currently experiencing an issue with our Hosted Exchange Mail service specific to hostmywebcloud.com. Please note that this issue does not affect clients, and they can continue to send and receive emails without any interruptions.
Our engineering team is actively working to resolve the issue as quickly as possible. We will provide updates as soon as more information becomes available.
We apologize for any inconvenience this may cause and thank you for your understanding.
Sincerely,
HostMyWebCloud Team
