Terms and Conditions

i. Definitions

• "We," "us," and "our": Refer to HostMyWebCloud.
• "Client" or "you": Refers to the individual or entity using our services.
• "Services": Includes domain registrations, hosting, and related products offered by HostMyWebCloud.
• "Uptime": The period during which a service is operational and accessible.
• "Downtime": Any period during which services are unavailable due to maintenance or unforeseen issues.
• "Encryption": The process of converting data into a secure format to prevent unauthorized access.
• "Firewall": A security system that monitors and controls network traffic to protect systems from unauthorized access.
• "Backup": A copy of data stored separately to ensure recoverability in the event of data loss.
• "Bandwidth": The amount of data that can be transmitted over an internet connection in a given period.
• "Domain Name System (DNS)": A system that translates domain names into IP addresses.
• "SSL (Secure Sockets Layer) Certificate": A digital certificate providing secure communication between a website and its users.
• "Malware": Software designed to disrupt, damage, or gain unauthorized access to computer systems.
• "Data Breach": An incident resulting in unauthorized access to confidential information.

1. ICANN Compliance

As an ICANN-accredited registrar's reseller, we adhere to ICANN policies. You agree to:

• Provide accurate and up-to-date contact information for domain registrations.
• Respond to inquiries regarding the accuracy of your WHOIS information.
• Comply with ICANN’s Uniform Domain-Name Dispute-Resolution Policy (UDRP).

For more information, visit the ICANN Policies.

2. ZACR Compliance

For .ZA domains, you agree to:

• Ensure the accuracy of registrant information.
• Abide by ZACR's domain dispute resolution processes.
• Maintain payment of domain renewal fees to avoid suspension or deletion.

For details, refer to the ZACR Policies.

3. GDPR Compliance

If you are located in the EU or processing data of EU residents, you have rights under the General Data Protection Regulation (GDPR). These include:

• The right to access, correct, or delete your personal data.
• The right to restrict or object to processing of your data.
• The right to data portability.

For more details, refer to our Privacy Policy.

4. POPIA Compliance

In compliance with the Protection of Personal Information Act (POPIA), we:

• Collect and process personal information only for lawful purposes.
• Implement safeguards to protect your personal information.
• Allow you to access, correct, or delete your personal data.

5. Refund Policy

Our refund policy is as follows:

• Refunds for hosting plans are available within 30 days of purchase.
• Domain registration fees are non-refundable once registered.
• Custom services and add-ons are non-refundable.

For details, refer to our Refund Policy.

6. Privacy Policy

We are committed to protecting your privacy. For information on how we collect, use, and protect your data, refer to our Privacy Policy.

7. Service Level Agreement (SLA)

We aim to provide 99.9% uptime for our services. Scheduled maintenance and unforeseen issues may cause temporary disruptions. For more details, refer to our SLA.

8. Fair Usage Policy

To ensure optimal performance for all users, you agree to use resources responsibly and not engage in activities that may disrupt services for others.

9. Payment Terms

Payments for services are subject to the following terms:

• All payments must be made in advance for the billing cycle selected.
• We accept payments through secure payment gateways, including credit/debit cards, EFT, and other available options displayed during checkout.
• Failure to complete payment on time may result in suspension or termination of services.
• It is your responsibility to ensure sufficient funds or account balance for recurring payments.

10. Secure Payment Gateway

We prioritize your payment security and utilize industry-standard encryption technologies. Our payment gateways comply with PCI DSS (Payment Card Industry Data Security Standards) to ensure the safety of your financial information. For more details, refer to our Privacy Policy.

11. Legal Disclaimer

We are not liable for indirect, incidental, or consequential damages arising from the use of our services. Use of our services is at your own risk.

12. Uniform Domain-Name Dispute-Resolution Policy (UDRP)

Domain disputes are handled according to ICANN’s UDRP. For details, visit the UDRP Policy.

13. Domicilium Citandi et Executandi

For all legal purposes, our domicilium citandi et executandi (address for service of legal notices) is:

HostMyWebCloud
Johannesburg
South Africa
+2711 568 5170
Preference is legal@hostmywebcloud.com

All notices must be sent to this address unless otherwise specified.

14. Governing Laws

These Terms and Conditions are governed by and construed in accordance with the laws of South Africa. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in South Africa.

15. Changes to Terms

We reserve the right to update these terms at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.

16. Intellectual Property Rights

All intellectual property rights, including copyrights, trademarks, and patents, in the services and website content, are owned or licensed by HostMyWebCloud. Unauthorized use is prohibited.

17. Trademarks

All trademarks, service marks, and logos used on our website are the property of HostMyWebCloud or third parties. You are not permitted to use them without prior written consent.

18. No Reliance on Information

The content provided on our website is for general information purposes only. We make no guarantees about the accuracy or completeness of the information provided.

19. Limitation of Liability

HostMyWebCloud will not be liable for any indirect, incidental, or consequential damages arising from the use of our services, including but not limited to data loss or service interruptions.

20. Links to Third-Party Websites

Our website may contain links to third-party websites. HostMyWebCloud is not responsible for the content or practices of these external websites.

21. Viruses

We do not guarantee that our website or services are free from viruses or harmful components. Users are responsible for implementing appropriate safeguards.

22. Linking to Our Website

You may link to our website, provided it is done in a way that does not damage our reputation or suggest any form of endorsement or association without our consent.

23. General Clauses

If any part of these T&Cs is found to be unenforceable, the remaining provisions will remain in effect. These T&Cs constitute the entire agreement between you and HostMyWebCloud regarding our services.

24. Notices

All notices must be sent to HostMyWebCloud at our registered address or via email to support@hostmywebcloud.com. Notices to you will be sent to the email address associated with your account.

25. Governing Law

These T&Cs are governed by the laws of South Africa. Disputes will be resolved in accordance with South African law.