HostMyWebCloud Logo
Login Sign Up
ECTA Act 25 of 2002 Compliant

Takedown Policy

Procedures for requesting the removal of infringing, unlawful, or unauthorized content hosted on HostMyWebCloud South Africa infrastructure.

Trustpilot Reviews Google Reviews

1. Statutory Framework

HOSTMYWEBCLOUD SOUTH AFRICA (Pty) Ltd adheres to Section 77 of the Electronic Communications and Transactions Act 25 of 2002 (ECTA). We maintain a zero-tolerance policy for hosting unlawful content, intellectual property infringement, or malicious digital activity across our network infrastructure.

2. Requirements for a Valid Takedown Notice

To report infringing content, the rights holder or authorized representative must submit a written notification containing the following elements:

  • Full name, contact phone number, physical address, and official email of the complainant.
  • Precise description and exact URL link location of the allegedly infringing material.
  • A statement confirming that the complainant has a good-faith belief that the material is unauthorized.
  • A statement certifying that the information in the notification is accurate under penalty of law.

3. Review & Enforcement Process

Upon receipt of a valid notice, HostMyWebCloud carries out the following administrative actions:

  • Initial Verification: Verification of the claim details and hosted resource location.
  • Account Holder Notification: Immediate forwarding of the notice to the account owner/registrant.
  • Content Restriction: Temporary restriction, suspension, or removal of the identified material pending dispute resolution.

4. Counter-Notification Procedure

If the customer believes the content was removed in error, they may submit a counter-notice supplying proof of ownership, authorization, or legal justification. If valid, the complainant will be informed, and further resolution must proceed through applicable legal forums.