Refund Policy for HostMyWebCloud

Last Updated: 13 August 2023

At HostMyWebCloud, we strive to provide our customers with top-notch hosting services and excellent customer support. We understand that sometimes circumstances may change, and you may need to request a refund for your hosting services. This Refund Policy outlines the terms and conditions under which refunds will be granted.

1. Eligibility for Refunds:
– Refunds will only be considered within the first 15 days of purchasing a hosting plan.
– To be eligible for a refund, you must have a valid reason for your request, such as dissatisfaction with the service or technical issues that cannot be resolved by our support team.

2. Refund Process:
– To request a refund, you must submit a refund request through our customer support system.
– Your refund request must include the reason for the refund and any relevant details or evidence supporting your request.
– We reserve the right to investigate the reason for your refund request and may request additional information from you to process the refund.

3. Refund Approval:
– Once your refund request is received, it will be reviewed by our team.
– We will notify you of the approval or rejection of your refund request via email.
– If your refund request is approved, the refund will be issued to the original payment method used for the purchase.

4. Refund Amount:
– Refunds may be issued as either full or partial refunds, depending on the circumstances.
– If you have used our hosting services for a portion of the refund period, a prorated amount may be deducted from your refund.
– Any applicable setup fees, domain registration fees, or additional services purchased along with the hosting plan may not be eligible for a refund.

5. Refund Exceptions:
– Refunds will not be granted for accounts that have violated our Terms of Service or Acceptable Use Policy.
– Refunds will not be provided for domain name registrations, web hosting, cloud services, wordpress hosting, reseller hosting, SSL certificates, or other third-party services purchased through HostMyWebCloud.

6. Cancellation and Termination:
– If you wish to cancel your hosting account but are not eligible for a refund, you may do so at any time by contacting our customer support team.
– Upon cancellation, your hosting account will be terminated, and any remaining balance or credits will be forfeited.

7. Changes to Refund Policy:
– HostMyWebCloud reserves the right to modify or update this Refund Policy at any time without prior notice.
– Any changes to the Refund Policy will be effective immediately upon posting on our website.

By purchasing hosting services from HostMyWebCloud, you acknowledge that you have read, understood, and agreed to abide by this Refund Policy.

If you have any questions or concerns about our Refund Policy, please contact us at [contact email or phone number: +2781 261 2380].

Thank you for choosing HostMyWebCloud for your hosting needs.